Shipping policy

SHIPPING POLICY

At Ishvari Botanicals, we aim to process and deliver your order safely and efficiently.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take additional time.

SHIPPING AND DELIVERY

Once your order has been dispatched, you will receive shipping or tracking information where available.

Estimated delivery time may vary depending on your delivery location, courier availability, weather conditions, public holidays, and other logistical circumstances.

Delivery timelines shown on our website are estimates and are not guaranteed delivery dates.

SHIPPING ADDRESS

Please ensure that your shipping address, phone number, email address, and other delivery details are accurate and complete when placing your order.

Ishvari Botanicals is not responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

ORDER TRACKING

Where tracking is available, tracking information will be shared with the customer after the order has been dispatched.

Tracking information may take some time to become active after dispatch.

DELIVERY DELAYS

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier delays
- Government restrictions
- Operational or technical issues
- High order volumes
- Other unforeseen circumstances

We will make reasonable efforts to assist customers in case of delivery delays.

DAMAGED PACKAGES

If your package appears damaged at the time of delivery, please contact us as soon as possible.

For products that are damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@ishvari.in and provide your order number along with clear photographs or a short video of the package and product.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

CANCELLATION AFTER DISPATCH

Once an order has been dispatched, cancellation may not be possible.

If the order has already been shipped, the customer may need to follow the applicable return process described in our Return & Refund Policy.

INTERNATIONAL SHIPPING

Unless specifically stated on our website, Ishvari Botanicals currently focuses on orders delivered within India.

If international shipping becomes available, applicable shipping charges, delivery timelines, customs duties, taxes, and other import-related costs will be communicated to the customer as applicable.

CONTACT US

For shipping or delivery-related questions, please contact us:

Ishvari Botanicals
Email: hello@ishvari.in
Website: https://ishvari.in/

Please include your order number when contacting us regarding an existing order.