Privacy policy

Last updated: August 13, 2026

Ishvari Botanicals ("Ishvari", "we", "us", or "our") operates the website ishvari.in and provides hair-care products and related services through our online store.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, place an order, make a payment, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect the following information:

Contact and Order Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Product and purchase history
- Information provided when contacting customer support

Payment and Transaction Information

When you make a purchase, payment-related information may be processed through our payment service providers, including Cashfree Payments and the payment networks, banks, or financial institutions involved in completing your transaction.

We may receive information such as:
- Transaction ID
- Payment status
- Payment method
- Transaction amount
- Refund or chargeback information
- Other information necessary to reconcile and manage your transaction

We do not intentionally store customers' complete debit-card or credit-card numbers, CVV numbers, or other sensitive card credentials on our own website or servers.

Payment information is processed through the payment service providers and payment infrastructure used by us.

Device and Website Information

When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website interaction and usage information
- Cookies and similar technologies

2. HOW WE USE YOUR INFORMATION

We may use your information to:

- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Process returns, cancellations and refunds
- Provide customer support
- Communicate with you regarding your orders
- Send important service-related notifications
- Improve our website, products and services
- Prevent fraud and unauthorized transactions
- Investigate suspicious or fraudulent activity
- Maintain transaction and business records
- Comply with applicable laws and regulatory requirements
- Respond to lawful requests from government, law-enforcement or regulatory authorities
- Send marketing communications where permitted by law and subject to your preferences

3. PAYMENT PROCESSING

To provide secure payment facilities, Ishvari may use third-party payment service providers, including Cashfree Payments.

When you make a payment through our website, your payment transaction may be processed through Cashfree, acquiring banks, issuing banks, card networks, UPI providers and other payment partners involved in completing the transaction.

These parties may process information necessary to:
- Authorize and complete payments
- Verify transactions
- Prevent and detect fraud
- Process refunds
- Handle payment disputes and chargebacks
- Reconcile transactions and settlements
- Comply with applicable laws and regulatory requirements

We do not control the privacy practices of third-party payment providers. Their processing of information may also be subject to their own terms and privacy policies.

4. FRAUD PREVENTION AND SECURITY

We may use personal and transaction information to detect, investigate and prevent:

- Fraudulent transactions
- Unauthorized payments
- Suspicious activity
- Payment disputes
- Abuse of our website or services
- Other unlawful activities

Payment service providers and financial institutions may also monitor transactions for fraud, risk management, anti-money laundering and other regulatory purposes.

Where reasonably required, transaction or customer information may be shared with payment providers, acquiring banks, financial institutions, regulators or law-enforcement authorities.

5. HOW WE SHARE YOUR INFORMATION

We may share personal information where necessary to provide our services, including with:

Service Providers

Third parties who help us operate our business, such as:
- Shopify
- Payment processors
- Cashfree Payments
- Shipping and logistics providers
- Technology and hosting providers
- Customer support providers
- Analytics and other service providers

Financial and Payment Partners

Information may be shared with Cashfree, acquiring banks, issuing banks, payment networks and other payment partners when necessary to process, verify, reconcile or investigate transactions.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, including in response to:
- Government requests
- Law-enforcement requests
- Court orders
- Regulatory requirements
- Fraud investigations
- Legal proceedings

Business Transactions

Information may also be disclosed where reasonably necessary in connection with a merger, acquisition, restructuring, sale of assets or similar business transaction.

6. SHOPIFY

Our online store is powered by Shopify.

Shopify provides the technology that enables us to operate our online store, manage orders and provide shopping functionality.

Information submitted through our website may therefore be processed by Shopify and its service providers as necessary to provide the services.

7. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to:

- Keep our website functioning properly
- Remember preferences
- Understand how visitors use our website
- Improve website performance
- Provide a better shopping experience
- Support marketing and advertising activities where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may use your contact information to send information about:

- New products
- Offers
- Promotions
- Ishvari updates
- Other marketing communications

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

We may continue to send essential communications relating to your orders, payments, account or other services even if you opt out of marketing communications.

9. DATA SECURITY

We take reasonable administrative, technical and organizational measures to protect personal and transaction information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted through our website.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for purposes such as:

- Processing and fulfilling orders
- Providing customer support
- Maintaining business and transaction records
- Processing refunds and disputes
- Preventing fraud
- Complying with legal and regulatory obligations
- Resolving disputes
- Enforcing our agreements and policies

The period for which information is retained may vary depending on the nature of the information and the applicable legal requirements.

11. CUSTOMER RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the right to:

- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Request information regarding how your information is processed
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications

Certain rights may be subject to legal or regulatory limitations.

To make a privacy-related request, contact us using the details provided below.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy, security or content practices of third-party websites. We recommend reviewing the privacy policies and terms of those websites before providing personal information.

13. CHILDREN'S PRIVACY

Our website and products are not intended for children under the applicable age of majority.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

14. INTERNATIONAL DATA PROCESSING

Some of our service providers, technology providers or business partners may process or store information outside India.

Where applicable, information may therefore be transferred, stored or processed in other jurisdictions in accordance with applicable law.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or privacy practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

16. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Ishvari Botanicals
Email: hello@ishvari.in
Website: ishvari.in

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate period.