Refund policy

RETURN & REFUND POLICY

At Ishvari Botanicals, we want you to have a smooth and satisfactory shopping experience.

RETURNS

We accept return requests within 7 days of delivery for products that are unused, unopened, and in their original packaging.

For hygiene and safety reasons, opened or used hair-care products cannot be returned or exchanged unless the product was received damaged, defective, or incorrect.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at hello@ishvari.in.

Please provide your order number along with clear photographs or a short video showing the product and its packaging. We will review the request and, if approved, arrange a replacement or refund as applicable.

REFUNDS

Once a return or refund request is approved, the refund will be processed to the original payment method used for the order.

Refund processing time may depend on the payment provider or bank.

CANCELLATIONS

Orders may be cancelled before they are shipped. If an order has already been shipped, cancellation may not be possible and the customer may need to follow the applicable return process.

NON-RETURNABLE PRODUCTS

Opened or used hair-care products are not eligible for return or exchange due to hygiene and safety reasons, except where the product was received damaged, defective, or incorrect.

CONTACT US

For return, refund, replacement, or cancellation enquiries, please contact:

Ishvari Botanicals
Email: hello@ishvari.in
Website: ishvari.in

Please include your order number when contacting us so that we can assist you more quickly.